NEWS Mediation is a universally applicable method for negotiating personal and professional disputes without getting taken and without getting angry. It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in many sorts of conflicts - whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, a group that deal continually with all levels of negotiations and conflict resolutions from domestic to business to international, getting to yes tells you how to: Seperate the people from the problem Focus on interests, not positions Work together to create opinions that will satisfy both parties Negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to dirty tricks.
FEDERAL MEDIATION GROUP    429 Forbes Avenue, Suite 600, Pittsburgh, Pennsylvania 15219    412-261-0497    Fax: 412-261-1793